Before Reporting Trouble...

A few simple tests to help determine the source of the problem may save you time and money!

If you experience no dial tone or static on the line

• Check all telephone cords - from jack to telephone base and from telephone base to the handset. Make certain they are not loose or damaged.

• Hang up all telephones. Ensure all equipment is working - answering machines, fax machines, Caller ID boxes, computer modems, and telephone sets. Unplug each piece of equipment from the phone jack and the electrical outlet. Leave everything unplugged for 5 minutes. Then plug in the equipment one item at a time. Check each time you add a piece of equipment to see if the trouble occurs again.

• If all equipment is working, test to determine if the problem is inside (“inside wiring”) or outside the house (network).